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Why Us

WHY WE STARTED

Proved our DealSaver Recovery Program
Worked with large dealer groups and saw significant results from a managed call center
Dealer community reaching out for help with connecting and scheduling for their service department
Results were very clear that dealers needed help connecting their customers, with an industry average of 76.8%

AGENTS & TRAINING

Agents are all U.S.-based, and are located both on and off site
All agents complete a two week training as well as ongoing education, and most have previous auto experience
Agents work in pods of 8, each supporting 10 dealers, allowing agents to become familiar with their dealers as well as allowing for supervisor oversight.
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QUALITY CONTROL

We use an unbiased third party, CallCriteria, to evaluate our agents’ performance through a 15 point scorecard.

Daily multi-point performance management:

Agent tone

Proper greeting & close

Call handling time

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